Company Profile
Crossroads of Western Iowa
Company Overview
We began our journey in 1975 as Monona Services located in Onawa, Iowa providing services to 8 clients. In 1989, a new location was added in Missouri Valley, Iowa and combined with Onawa the total client base served increased to 41.
By 1995, the Company changed its name to “Crossroads of Western Iowa” to capture the geographical expanse of clients served. From 2000 to today, we have grown to include service locations in Onawa, Missouri Valley, Council Bluffs and Sioux City serving over 350 clients and 310 staff members.
Our services include: Adult Day Programs, Share the Ware retail, Vocational, Residential, and LINKS services.
Crossroads mission is to empower individuals to actively seek out opportunities for an enhanced quality of life. All employees embrace our core values to ensure a safe, caring, and harmonious work environment.
Those core values include the following:
• Respect for every individual, consumers as well as staff members;
• Basic Christian principles, our “Golden Rule”;
• Everything we do can be done better;
• All we do must be done in an ethical and honest manner;
• We must be fiscally responsible;
• We value teamwork as well as individual contributions
Company History
"To our consumers and their families, we thank you for trusting and believing in Crossroads of Western Iowa every day. Your faith in us is a wonderful, unspoken compliment and gift." - Brent Dillinger, Chief Executive Officer
Like the rich history of each individual who comes through the door at Crossroads of Western Iowa, we’re thankful for the journey that has helped us facilitate more than 300 individuals and their families achieving dreams they never thought possible. Here’s a brief overview of our organization’s roots.
New Beginnings: 1975-1980
Crossroads of Western Iowa originally incorporated in May of 1975 as “Monona Services, Inc.” We were founded by the Monona County ARC (Association for Retarded Citizens), where services were provided in a rented property in downtown Onawa, IA. At the time, eight consumers were being served. The organization moved several years later to 301 10th Street, in the north part of town.
Expansion + Innovation: 1980-2000
As the number of individuals served climbed to 35, there were several additions to the building. Vocational opportunities included building wooden boxes for Westendorf Manufacturing in Onawa, pallets for Wells Blue Bunny in Le Mars and opening a can and bottle redemption center in the shop. In 1989, a 4,000 square foot building was purchased on South Harrison Street in Missouri Valley, IA, and services started for six individuals.
Growing Services: 2000-Today
Crossroads of Western Iowa purchased a 5,000 square foot building at 16th Street and 9th Avenue in Council Bluffs and started an ADP (Adult Day Program). The Council Bluffs ADP program currently serves 34 individuals in meaningful programs designed specifically for each individual’s needs.
In 2000, the organization name was changed to Crossroads of Western Iowa. In 2003, a separate housing corporation was formed in Onawa to provide HUD housing for individuals. In 2004, another housing corporation was formed in Council Bluffs to also provide HUD housing for individuals.
We are excited to continue helping our communities with a variety of services for consumers and employment and volunteer opportunities well into the future!
Benefits
In the balance of work and home life, Crossroads of Western Iowa realizes that benefits can be a very important factor in Employee satisfaction and work life balance. We offer a variety of health care benefits and voluntary benefits designed to help maximize coverage while controlling costs for you and the Company.
Medical, Dental, Vision and Other Voluntary Insurance
The Company offers group medical, dental and vision insurance plans through Wellmark and Delta to regular full-time employees. Part-time and temporary employees are not eligible for group benefits. If you elect to participate in the group insurance plans, you must enroll within the first 60 days from your date of hire. If you enroll within the first 60 days of hire, your coverage begins the first of the month following 60 days of employment.
Other voluntary insurance plans include accident coverage, cancer and intensive care, and identity theft and supplemental term life insurance. We offer Company paid life insurance and short term and long term disability. 401(k)
Crossroads of Western Iowa has established a 401(k)-retirement savings plan that is available to all eligible part-time and full-time employees who are 21 years of age and who have completed a minimum of 90 days of continuous employment. The 401(k)-retirement savings plan is managed by Mutual of Omaha. The Company matches contributions to your retirement account each pay period.
Employee Assistance Program
An Employee Assistance Program is provided to all employees and their families and provides for free visits on an annual basis.
Tuition Reimbursement
CWI offers tuition reimbursement up to 50% of qualified expenses toward the cost of education that directly benefits your employment role, or any role you can reasonably advance to within the Company. Reimbursement of up to 50% of the amount of tuition the employee has paid (excluding the costs of any supplemental tuition assistance, i.e.: grants, scholarships, etc.) will be granted, up to a maximum of $4,000 per employee per year. In addition, the employee will be reimbursed for books at the rate of $250 per semester, up to a maximum of $500 per year for the approved courses.
Service Awards
We appreciate the dedication that comes with years of service to Crossroads of Western Iowa. In return for your dedication, all full-time employees will be awarded with the following:
After five years of continuous service, you will receive $250 and a selection from a grouping of service awards for five-year employees. For each continuous five years with the Company, you will receive a cash bonus increased by $250 and a selection from a grouping of service awards that corresponds with your years of service.
Bereavement Leave
As an employee, you may be granted up to two days paid bereavement leave for each occasion where an immediate family member has died. Bereavement leave applies to the immediate OR step family member OR an employee’s spouse’s immediate or step family member to include: Spouse, Mother, Father, Siblings, Children and Grandparents.
PAID TIME OFF (PTO)
Paid absence from work combines the following: Vacation, Sick, Personal and Holidays into one type of leave called Paid Time Off (PTO).
To be eligible to accumulate PTO, an employee must be a permanent part-time or full-time employee scheduled at least 16 hours per week. The number of paid time off hours earned is based upon the number of hours worked each pay period and the total hours of accumulated service with Crossroads of Western Iowa. Employees will not accumulate additional PTO hours/credit when paid for more than 40 hours per work week. The following is a sample of accumulated PTO for a full-time employee.
Total Hours Years of Hours of PTO 80-hour Work
of Service Service Earned Period Earns
0 – 2080 0 – 1 .08462 per hr. 6.77 PTO
2081 – 10400 1 – 5 .10385 per hr. 8.31 PTO
10401 – 20800 5 – 10 .12308 per hr. 9.85 PTO
20801 plus 10 plus .14231 per hr. 11.38 PTO
Holidays
Crossroads of Western Iowa generally observes the following Company-recognized holidays:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
Holidays falling on a Saturday are normally observed on the preceding Friday. Holidays falling on a Sunday are normally observed on the following Monday. Staff are paid for the nine holidays within the Company PTO system.
Skills Enhancement Training
We offer all levels of training for employees to further their knowledge and enhance their skills within the workplace. This training is offered through Relias Learning.