Description

We are seeking a talented individual to join our team at Marsh. This role will be based in Urbandale, Iowa.

This is a hybrid role that has a requirement of working at least three days a week in the office.

In this important function, you will provide experienced, independent operational support across policy servicing, billing, invoicing, and account reconciliation activities.

You will process routine and complex policy changes, enrollments, renewals, cancellations, and nonpayment items while helping ensure service levels and accuracy are maintained.

We will count on you to:

• Process routine and complex policy change requests, including coverage adds, deletes, updates, effective date changes, and endorsements

• Process multiple quotes and enrollments to create new policies using multiple carrier application systems

• Process policy renewals and cancellations

• Follow procedures to resolve nonpayment report items such as missed payments, future cancellations, and set refunds and invoice offsets accordingly

• Monitor, request refunds, and process invoice offsets to balance accounts

• Monitor aged receivables and escalate issues to the team supervisor as needed

• Perform basic and complex billing and invoicing reviews

• Demonstrate ownership of customer inquiries and follow through to resolution

• Contact policyholders to obtain information required to complete transactions

• Follow existing SOPs and recommend process improvements to support best practices

• Ensure contractual SLA requirements are achieved

What you need to have:

• HS Diploma or Equivalent

• Strong attention to detail

• Proficiency with MS Office Suite

• Ability to manage multiple priorities in a fast-paced environment

• Excellent communication and customer service skills

What makes you stand out:

• 5+ years of experience in policy processing, billing, invoicing, or related insurance operations

• Experience working with multiple carrier application systems

• Familiarity with refunds, invoice offsets, and aged receivables

• Knowledge of policy lifecycle processes, including renewals, endorsements, cancellations, and enrollments

• Ability to identify and recommend process improvements

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.